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Hotel Arvina
 

Vacation in safety

Adaptation of measures to combat the transmission of Covid 19

Dear Guests we give here an overview of our adaptation of measures to combat the transmission of the Covid 19 pathogen and keep you continuously updated. These keep us in line with the recommendations of the WHO.

Our Hotel Arvina offers you the best conditions for a safe stay. With its contemplative size, about 30 guests can spend their holidays with us. We are located in the middle of nature and are surrounded by fresh mountain air. Your health is as close to our heart as making a relaxing holiday possible.
Booking conditions and cancellation policy
  • Relaxed cancellation conditions for new bookings. In summer it is possible to cancel your stay free of charge up to 7 days before arrival.
  • Other periods: Until 60 days before arrival a cancellation is free (the booking can be canceled without any further charge from the accommodation´s price but we will keep the deposit), 30 days before arrival we charge 30% of the total amount as cancellation fee, from 29 days before arrival, we charge 50%, from 15 days before arrival, we charge 80%. No Show 100%. Cancelletions are only accepted with the confirmation of both parties.

Cleaning standards and disinfection of the guest rooms

  • Our housekeeping employees are trained to the new standards of increased hygiene measures
  • Insulated cleaning of the rooms - fresh cleaning utensils are used for each room (new cleaning rag and fresh cleaning water)
  • All rooms are disinfected before the arrival of the guests. Disinfection is carried out with certified cleaning agents tested against corona virus.
  • The rooms are disinfected with ozone at regular intervals
  • For cleaning, our chambermaids and cleaning staff use gloves and mouthguards
  • The rooms are thoroughly ventilated daily during the room cleaning.
  • Hotel Arvina uses mainly the professional cleaning products from Hygan. These products have an antibacterial and antiviral effect. We mainly use the disinfectant cleaner Sanirain, a medical remedy (Reg. N. 19910): bactericide, virucide and fungicide

Cleaning standards and disinfection of general areas
  • At least twice a day the critical points such as elevator buttons, door handles, window sills, etc. are disinfected with professional cleaning agents
  • All common areas are disinfected at regular intervals with professional cleaning products
  • For cleaning, our chambermaids and cleaning staff use gloves and mouthguards
  • The common areas are regularly ventilated manually.
  • Disinfection dispensers and columns for hand disinfection are available on each floor.
  • We have redesigned all common areas in such a way that it is possible for all guests to keep a distance of at least 2 metres to other guests.
  • Cleaning and disinfection of the kitchen and kitchen areas
  • The processing and preparation of food is carried out in accordance with the strict hygienic guidelines of HACCP (Hazard Analysis and Critical Control Points).
  • During the preparation of the food, gloves and mouth/nose protection are worn.

Gastronomy and bar
  • In order to be able to guarantee the buffet service we have provided gloves and mouthguards for our guests to use free of charge.
  • Where possible we use local products from the region which are supplied to us by local farmers, especially during the summer months.
  • We have extended the room service for breakfast and/or dinner and offer it against payment. Price € 30 for dinner and € 15 for breakfast.
  • In the dining room the prescribed minimum distance is kept.
  • Our service staff use face masks and gloves when preparing the dining room and the buffet

 

Wellness, saunas, SPA department
  • In the relaxation rooms, disinfectants are available to guests for the loungers and hand disinfection columns

Other

  • The nearest hospital including first aid station is in Bressanone at a distance of 29.7 km
  • In Castelrotto the family doctor Dr. Heinmüller Thomas is available. Distance to the outpatient clinic in the nursing home 4.3 km.
  • In Ortisei 15 km away is the private clinic Dolomiti Sportclinic
  • Face masks and gloves are provided free of charge

Hotel Arvina  ✿The art of natural life ✿
 

Natural holiday happiness

Where the mind calms down and the heart beat rises

 
 
Contact
Patener-Weg 4 - 39040 Siusi allo Sciliar
 
Trentino Alto Adige  |  Italy
 
Phone+39 0471 706436  |  Fax+39 0471 704 976
 
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